Warranty Policy

Standard Warranty for Matri Pro

Matri Pro includes a 12-month warranty against manufacturing defects. The warranty period is counted from the date of purchase.

Please keep your purchase invoice and Device ID available, as these details are required for warranty registration and may be requested while reviewing a warranty-related concern.

Warranty Registration

Customers may register their Matri Pro through our Warranty Registration page. Please keep the invoice and Device ID ready while completing the registration.

Before Raising a Warranty Request

If the device is not working as expected, the Matri FAQ recommends first checking the basic operating points below:

• Charge the device fully.
• Check the wired or wireless connection, as applicable.
• Replace old gelpads if they have lost adhesion or performance.
• Adjust the intensity gradually and confirm that the device is being used as instructed.

If the issue continues after these checks, the matter may be raised with Matri Support for further review.

1-Year Extended Warranty

Matri Pro customers may purchase an optional 1-year Extended Warranty. When validly added to an eligible Matri Pro device, the total warranty period becomes 24 months from the original date of purchase.

• The current Extended Warranty price is ₹299.
• It is available only for a Matri Pro device that is still under an active warranty period at the time of purchase.
• Customers may purchase one or more Extended Warranty service codes. The code or codes may be delivered through email, SMS, WhatsApp, or a combination of these channels.
• Each Extended Warranty code is valid for one eligible Device ID only. A single Device ID can be registered for the Extended Warranty only once.
• If multiple Extended Warranty codes are purchased, each code must be registered against a different eligible Device ID; multiple codes cannot be applied to the same Device ID.

Important — Extended Warranty is strictly non-refundable. The Extended Warranty fee is non-refundable under all circumstances, whether it is purchased as a standalone item or clubbed, bundled, or purchased together with any other product or order.

Warranty Review

The standard warranty described in Matri’s current FAQ covers manufacturing defects. Warranty-related requests may therefore require verification of the purchase details, Device ID and the reported issue before an appropriate resolution is determined.

Related Policies

Warranty coverage is separate from Matri’s Return Policy, Refund Policy and Cancellation Policy. A request will be handled under the policy that applies to the circumstances.