Frequently asked questions

Matri Pro is a compact, wearable TENS-based device that provides fast, drug-free relief from menstrual cramps and back pain.

It uses TENS. Gentle electrical pulses help block pain signals from reaching the brain and can trigger the release of natural endorphins.

Lower abdomen or lower back and inner thighs for period cramps. Use on clean, dry skin and follow the placement guide.

Many users feel relief within minutes. Typical sessions are 10–15 minutes and can be repeated as needed.

Three pulse modes: F1, F2 and F3. Switch between them to find what feels best for you.

31 levels from 00 to 30. Start low and increase gradually until comfortable.

Up to about 270 minutes on a full charge. Do not use the device while charging.

Do not use if you are pregnant, have a pacemaker or heart condition, have epilepsy, infections, open wounds, or undiagnosed pain. If unsure, consult a doctor.

Matri Pro device, gel pads, wired connection cable, Type‑C charging cable, and a user manual.

About every 25–30 uses or when they lose stickiness. Keep them clean and dry to extend life.

Charge fully, replace old gelpads, check connections, and adjust intensity. If it still doesn’t work, contact support at +91 82408 39595 or hello@mymatri.com.

Yes. Matri Pro includes a 12‑month warranty against manufacturing defects. Keep your invoice and device ID handy.

1 year of extended warranty is also available as add-on basis.